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INFOTEL ACADEMY TRAINING PROGRAM
The Call Center industry manpower is one of the fastest growing in the world and In India in particular, owing to its large manpower of qualified English-speaking professionals. This and the favorable economic climate have resulted in the most favored destination for Call Center outsourcing. In the very first year, the Call Center industry in India exceeded a revenue of Rs. 7,100 crores and has absorbed over 1,00,000 professionals. The Nasscom Mckinsey report predicts that by the year 2008 the Call Center industry in India will generate a revenue of Rs. 20,000 crores and employ over 2,70,000 professionals. The Call Center industry has been growing at an annual rate of over 50% and is expected to create, approximately 75000 new jobs every year.
 Program-1 Contact Center Certified professional (CCCP) - Duration 30 Days
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This program has been designed to meet the stringent quality norms required for the international and domestic call centers today. It has been developed after several hundred man hours of research. It caters to the needs of contact center professional, hospitality / hotel management industry, travel and tourism industry, MBA aspirants and professionals planning to study / work abroad or any other industry that requires excellent customer relationship skills. This course incorporates stimulated industry training and is geared to be your passport to employment in the corporate world.
A) An Introduction to “The Call Center Industry”
- Types of Call Centers
- Functioning of a Call Center
- Scope of the Call Center industry
B) Soft Skills
- Communication skills
- Telephonic skills
- Listening skills
- Practical sessions / Mocks using audio-visual aids
- Simulated Exercises
C) English & Accent Neutralization
- Perfect your English
- Identifying MTI and common errors in speech
- Diction
D) Understanding American/ British Accent
- Basics of American/ British accent
- Pronunciation of consonants and vowels
- Rules of intonation
- Training using audio-visual aids
E) American Cultural Training
- Geographical layout
- General information
- Social/ Economic structure
- Common terms and expressions
- Training using audio-video aids
F) Management Module
- Customer Relationship Management (CRM)
- Motivation and Attitude Management
- Quality Management (QM)
- Time Management
- Stress Management
- Group Dynamics
- Management Games
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Program-2 Global English Certification (GEC) - Duration 30 days
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Defines your position in the corporate world with effective global English. In fact, success at work for business is largely determined by your ability to effectively communicate in global English. The GEC program is exclusively designed to give you that special edge.
- Write, speak and read cogent English
- Usage of grammatically correct English
- English pronunciation training
- Communication skills, Vocabulary and Language
- Accent Neutralization Training
- Correct Situational English
- Proficiency in English Speaking
- Understanding International English
- Computerized Voice Testing program
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Program-3 Lasting Impressions - Interview Techniques - Duration 15 days
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The first impression is usually the best impression. All your training, all your skills exhibited in the 20 minutes or half an hour of the interview makes or mars impression in the panel. Proper training and preparation is mandatory for a successful interview. This module has been planned to give you that extra edge to present your skills, so as to leave a lasting impression.
- English-spot the knot
- Boost your confidence
- Check what’s happening!!
- Talks-work, GD's Extempore
- Corporate presentation skills
- Simulated role plays
- Brainstorming sessions
- Your CV talks!
- Handling telephonic interviews
- Emulated audio rounds
- Practical sessions and projects
- Mocks and games
- Psychological vibes
- Shine out
- Performance par-excellent
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Rates among one of the best of the BPO & Training Organization
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Preferred partner of some of the best call centers and companies for recruitment
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Strategic tie-ups with leading corporate & MNC’s
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Excellent Faculty for training
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“State of the art” training methodologies
Who can take up our training programs?
- Graduates in any discipline - B. A., B. Com., B. Sc.
- Diploma holders or undergraduates (Plus 2) having good communication skills.
- Reasonably good knowledge of English
- Adaptability and ability to pick up new skills fast.
- 100% job assistance to those who complete the training program satisfactorily in all respects.
- Excellent placement possibilities.
- Opportunities to work in MNC’s and reputed Indian organization.
- Very good career prospects and growth.
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